Customer Service for your Artist Shop
You may be wondering who handles the customer service for your Artist Shop orders. The answer is easy, we do! You can depend on the awesome Artist Shops Support team to field all customer service inquiries and work directly with your customers to resolve any issues that come up so you can focus on what matters most-- making and selling great designs on your Artist Shop.
Since we know you are probably tight with some of your customers, you may get questions about orders, products, fulfillment or something else about your Artist Shop. If that happens, feel free to direct them to our Shop Support team in any of the following ways:
- Send us an email at Shop.Support@threadless.com
- Tweet us at @ArtistShopsHelp
- Go to our Artist Shop help page at ArtistsShopHelp.Threadless.com
We have a Happiness Guarantee for all your Artist Shop customers and orders. We want your customers to be sure they are satisfied with their order. If their order is wrong, they're not happy with the prints, or it isn’t what they expected for any reason, the Artist Shop Customer Support team will gladly replace or exchange any items from their order within 60 days free of charge.