Customer Service for your Artist Shop
We have a dedicated, full-service team who handles all the customer support for your Artist Shop orders. From fielding customer service inquiries to working directly with your customers to resolve any order issues, product questions, or tracking inquiries that come up, our team is here to provide your customers with best-in-class, speedy, and friendly support so you can focus on what matters most-- making and selling great designs in your Artist Shop.
Here are the different ways you or your customers can chat with us:
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TEXT (US Toll-Free)1-855-707-1440data rates apply |
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Help+shop@Threadless.comor reply to any order email |
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Threadhelp@Threadhelp |
You may receive questions about orders, products, fulfillment or something else about your Artist Shop via social media or other ways your customers stay connected with you. When that happens, feel free to direct them to our Artist Shops Support team in any of the above ways or tag us in the conversation.
Customer Happiness
Making your customers happy with their Artist Shop orders is our top priority. Our Artist Shops Support team strives to provide the very best shopping and ordering experience for your customers. On average, our Customer Happiness rating is 94% with an Excellent rating on Trustpilot. If you have any comments, concerns, or questions about your Artist Shops products or your customers' experience, our team is here for anything you need.
All your Artist Shop orders and products come with a Happiness Guarantee for your customers, which includes free and easy returns. We want your customers to be sure they are satisfied with their order. If their order is wrong, they're not happy with the prints, or it isn’t what they expected for any reason, the Artist Shops Support team will gladly replace or exchange any items from their order within 60 days free of charge.
*** Certain Artist Shops may be eligible for a dedicated support email. Please contact shop.support@threadless.com to see if you qualify. Revenue minimums apply.