Why do some orders not have Artist Earnings?

AHH! You're scrolling on your Orders page and see any order that has the earning set to zero, don't worry! You didn't forget to set prices or have some random friends and family code. 

A completed order without any earnings is most likely an exchange for a previous order or a replacement for a lost shipment! Since the earnings were calculated on the original order and we provide replacements and exchanges to no cost to you or your customers. Because they have already been added, there won't be any additional earnings and they will be completed at the base cost.

If you have any questions about any specific orders feel free to contact us and we can do some deeper digging! 

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