Why do some orders not have Artist Earnings?

AHH! You're scrolling on the Orders page and see an order you don't recall and worst yet has no earnings! How could this happen, did you forget to set prices or did someone get your friends and family code? 

No need to panic! A completed order without any earnings is most likely an exchange for a previous order or a replacement for a lost shipment! Since we provide replacements and exchanges to no cost to you or your customers, there won't be any additional earnings for these orders and they will be completed at the base cost.

If you have any questions about any orders feel free to contact us and we can clarify! 

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