The Artist Shop Community and COVID-19

The COVID-19 pandemic has affected all of us in so many ways. Because of this, we wanted a place to share with the Artist Shops community and our customers to let you know know what we're doing and how it may affect customer orders.

Fulfilling Your Order

We have a network of printing facilities and manufacturers across the United States and internationally and have been in close communication with logistics and planning teams at each facility. Our goal is to ensure that Artist Shops customers aren't impacted by any issues related to COVID-19 while also focusing on the health and safety of our network's workforce. 

We are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. As you may know, each Artist Shop item is custom-printed and made to order, which requires some processing time. Orders may take 2 - 5 days (or more) to ship and some orders may take beyond that stated processing time. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.

Shipping Your Order

While any orders are being fulfilled and shipped as soon as possible, it is possible local government or delivery services are experiencing additional delays or interruptions with deliveries. We utilize DHL eCommerce for our Standard International shipping and you can find up to date details below regarding suspended countries.* If an order is impacted by these suspensions, we will notify the customer with information for next steps. Additionally, local government or carrier services should have information available if this affects you or your customers. We recommend checking local resources for any details regarding possible ship delays. 

If your order or your customers' orders require any address changes, simply reply to the order confirmation email or email us at shop.support@threadless.com with order information and address details. We'll be able to ensure your order or your customers' orders arrive anywhere they need to go.

Our Headquarters & Support Team

For the health and safety of our employees, Threadless is now a remote, fully distributed workplace. Through remote work, our staff will continue to be available for our community, artists, and customers for any questions or support anything they need. If you have any questions regarding your Artist Shop or customer order or product related, send us a message at shop.support@threadless.com. We're here and ready to help.

Additional Resources & Updates 

We know there’s a lot to read out there about COVID-19 on all the measures we can and should do to prevent the spread of the disease. If you are looking for more support, we have a Creative Resource update where you can find additional resources for funding, self-care, how to stay connected during this difficult time, and more.

Let’s fill the world with art, and bring joy, entertainment, and relief to everyone. In this time of social distancing, we are all still connected. Safe safe and healthy.

* DHL eCommerce has suspended service to the following countries (updated as of 8/262021)

Cayman Islands (KY), Dominica (DM), French Guiana (GF), French Polynesia (PF), Guadalupe (GP), Honduras (HN), Libya (LY), Martinique (MQ), Mauritius (MU), New Caledonia (NC), Nicaragua (NI), Reunion (RE), Trinidad and Tobago (TT), Turkmenistan (TM), Yemen (YE)

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