The Artist Shop Community and COVID-19

With all the uncertainty surrounding the recent Coronavirus (COVID-19) outbreak, we wanted to let the Artist Shop community and customers know what we're doing and how it may affect customer orders.

Fulfilling Your Order

We have a network of printing facilities and manufacturers across the United States and have been in close communication with logistics and planning teams at each facility. Our goal is to ensure that Artist Shops customers aren't impacted by any issues related to COVID-19 while also focusing on the health and safety of our network's workforce. 

We are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. As you may know, each Artist Shop item is custom-printed and made to order, which requires some processing time. Due to COVID-19 related delays, safety precautions, and recent demand, orders may take 4 - 7 days to ship and some orders may take beyond that stated processing time. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.

Shipping Your Order

While any orders are being fulfilled and shipped as soon as possible, it is possible local government or delivery services are experiencing additional delays or interruptions with deliveries. We utilize DHL eCommerce for our Standard International shipping and you can find up to date details below regarding suspended countries.* If an order is impacted by these suspensions, we will notify the customer with information for next steps. Additionally, local government or carrier services should have information available if this affects you or your customers. We recommend checking local resources for any details regarding possible ship delays. 

If your order or your customers' orders require any address changes, simply reply to the order confirmation email or email us at shop.support@threadless.com with order information and address details. We'll be able to ensure your order or your customers' orders arrive anywhere they need to go.

Our Headquarters & Support Team

In addition to monitoring our facilities, the Threadless Artist Shops Chicago headquarters has moved to working from home for our employees' health and safety. Through remote work, our staff will continue to be available for our community, artists, and customers for any questions or support anything they need. 

We thank you for your patience and hope you stay happy and healthy. If you have any questions regarding your Artist Shop or customer order or product related, send us a message at shop.support@threadless.com. We're here and ready to help.

Community Action Plan

Update as of June 4th: Artist Shop owners now have the option to donate a portion of their proceeds to eight different organizations of their choosing. Threadless will match those donations up to an additional $100,000. These organizations exist to help bring racial justice and create a less hostile world for the Black community. The organizations are as follows:

If you’re a shop owner looking to help raise funding for one or more of these organizations, click here for more information on how to prepare your shop. If you don’t yet have a shop but want to get involved, we can help you get started.

UPDATE as of June 1st: We’re excited to announce the extension of one component of our Community Action Plan – the ease of getting your Artist Shop online by simply emailing your logo to start@threadless.com. From there, our team will be in touch and will quickly get to work getting your shop set up. We’ll also collaborate closely with you to make it awesome. Have a friend who could use help with an online shop, not to mention some extra income? Spread the word because we’re here to help!

We’ve learned that many independent artists, musicians, and small business owners like you are depending even more on additional income streams like Artist Shops. If you have a friend who should set up a shop, or know restaurants, bars, coffee shops, and other small businesses that could use a leg up, spread the word, and let them know about this initiative.

Additional Resources & Updates 

We know there’s a lot to read out there about COVID-19 on all the measures we can and should do to prevent the spread of the disease. If you are looking for more support, we have a Creative Resource update where you can find additional resources for funding, self-care, how to stay connected during this difficult time, and more.

Let’s fill the world with art, and bring joy, entertainment, and relief to everyone. In this time of social distancing, we are all still connected. Safe safe and healthy.

* DHL eCommerce has suspended service to the following countries (updated as of 9/17/20)

Antigua and Barbuda (AG), Bahamas (BS), Barbados (BB), Belize (BZ), Bermuda (BM), Bolivia (BO), Brunei Darussalam (BN), Burundi (BI), Cape Verde (CV), Cayman Islands (KY), Comoros (KM), Djibouti (DJ), Dominica (DM), Fiji (FJ), French Guiana (GF), French Polynesia (PF), Gambia (GM), Grenada (GD), Guadalupe (GP), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Honduras (HN), Iran (IR), Jamaica (JM), Laos (LA), Liberia (LR), Libya (LY), Mali (ML), Martinique (MQ), Mauritius (MU), Mongolia (MN), New Caledonia (NC), Nicaragua (NI), Papua New Guinea (PG), Reunion (RE), Saint Vincent & the Grenadines (VC), Sao Tome and Principe (ST), Seychelles (SC), Somalia (SO), St. Kitts and Nevis (KN), St. Lucia (LC), Sudan (SD), Turkmenistan (TM), Tuvalu (TV), Vanuatu (VN), Venezuela (VE), Wallis and Futuna (WF)
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